HTL Telecom Limited

We are committed in protecting and your data and privacy. This policy outlines the basis on which any data we collect will be processed by us. Please read this privacy policy carefully to understand our practices and your rights regarding your personal data.

www.htl-telecom.co.uk Your company information will be processed as described in this policy. For the purpose of data protection legislation, the data controller is HTL Telecom Limited.

If you have any queries, complaints or requests please contact compliance@htl-telecom.co.uk

Information you provide HTL Telecom limited.

We will collect and process the following data about you and or your organisation:

Information we collect:

This is information relating to the provision and provide of our products and services.

Information you give us:

This is information about you and or your organisation that you provide us by filling in forms HTL provide, on our website or by telephone, email or otherwise.

The information you provide us may include your name, address, email address, job title, phone numbers, direct debit mandate bank details, Company registration details, Vat number.

Information we collect if you call HTL:

Your Name and contact number.

Company you are representing.

Any data provided on the call regarding proposals / orders / billing.

Information we may receive from other sources.

Suppliers and sub-contractors

Providing us with your details related to site work.

We collect this information for the following.

• Process information at your consent to take steps to enter into a contract
• provide you with our products and services
• process payments

• make deliveries
• maintain business and service continuity
• send service communications via email, post or, if the circumstances require it, by phone.

In our legitimate interests of providing the best service and improving and growing our business we will process information in order to:

• provide you with a personalised service
• improve our products and services
• keep our site and systems safe and secure

• understand our customer base and purchasing trends
• defend against or exercise legal claims and investigate complaints

We will carry out analytics to improve our products and services and store personal information for diagnostic purposes as set out above.

You have the right to object to processing carried out for our legitimate interests. See the What are your rights? section below for more information.

• the provision of products and services
• data protection
• health and safety
• anti-money laundering

• fraud investigations
• assisting law enforcement
• any other legal obligations placed on us from time to time

How long do we keep hold of your information

We will keep information about you for a maximum of 7 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required remove such data from our records.

How is your data stored and kept secure.

• At HTL Limited, we take your safety and security very seriously and we are committed to protecting your personal and financial information.
• All information kept by us is stored on our secure divers.
• All secure devices are password protected.

• Branded Firewall is in place with encryption.
• Restricted access policy in practice
• Anti-virus protection is used.

The above is part of our best practice policy.